IMS2.0 - Incident Management System - is a new fully functional version of the popular lightweight web-based bug-tracking system.

IMS can be applied to a broad range of problems related to tracking various events in the life cycle of any product, be it a software system or a sophisticated technical product, and in any phase (from engineering to after-sale service).

IMS is used by numerous companies to track software bugs and feature requests, and it has been found to be a convenient tool for communicating with other company employees as well as with customers on the opposite side of the globe.

The main advantages of the system are:

• Professional-looking web-based user interface supporting access for multiple users and allowing flexible customization for each user;
• Multilingual interface;
• Customizable access levels to support a wide range of possible user roles to manage, to see or to process data;
• Flexible system of indicators to track and manage requirements;
• Intelligent report generation system;
• Adjustable e-mail notification system;
• Security features with extensive use of data encryption and control of function and data access by product and role;
• Comprehensive administrative functions.

The basic functions include the following:

• Supporting the entire life cycle of a request: creating a request, accepting it for processing, adding documents and comments, and finally implementing and closing it;
• Accessing and sorting the database using diverse criteria, as well as creating customized, easy-to-use data representations;
• Quick access to the representations frequently requested by the user;
• Presenting summary information and statistics, providing quick access to the most important, recent, oldest, etc. requests; maintaining a detailed history of the request providing a comprehensive description of its life cycle.

IMS2.0 has been developed by Sib3